Introduction
At Liquid Gold Springs, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us.
By using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your data as described here.
Information we collect
a . Personal Information
- Full name
- Email address
- Mobile number
- Billing and shipping address
- Payment details (processed securely through third-party providers)
- Account login credentials (if you create an account)
b. Non-Personal Information
We may also collect data that does not directly identify you, such as:
Device type and browser information
IP address and general location
Pages visited and time spent on our website
Referring websites and search terms
c. Cookies and Tracking Technologies
Our website uses cookies and similar tools to enhance functionality, analyze traffic, and personalize your experience.
You can manage or disable cookies in your browser settings at any time.
Legal Basis for Processing
We process your personal data lawfully, fairly, and transparently under the Kenyan Data Protection Act, 2019.
The legal bases for processing may include:
Performance of a contract (e.g., processing your order)
Compliance with legal obligations
Your consent
Legitimate business interests (e.g., improving our services, preventing fraud)
How We Use Your Information
Your data may be used for the following purposes:
To process and deliver your orders
To provide customer support and respond to inquiries
To communicate about products, promotions, or updates
To personalize and improve your shopping experience
To detect, prevent, or address fraud and technical issues
To comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell or lease your personal information.
However, we may share data with trusted third parties for legitimate business purposes, including:
Payment processors for secure transaction handling
Delivery and logistics partners to fulfill orders
IT service providers for website hosting and maintenance
Legal or regulatory authorities when required by Kenyan law
All third-party service providers are bound by confidentiality and data protection agreements.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
When no longer needed, data is securely deleted or anonymized in line with Kenyan legal requirements.
Data Security
We employ appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.
While we strive for maximum security, no system is completely immune, and we cannot guarantee absolute protection of transmitted data.
Your Rights Under Kenyan Law
Under the Data Protection Act, 2019, you have the right to:
Be informed of how your data is collected and used
Access your personal data
Request correction or deletion of your data
Object to the processing of your data
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated
To exercise your rights, contact us at liquidgoldspings@gmail.com.
Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect data from persons under the age of 18.
If such data is discovered, it will be deleted immediately.
Cross-Border Data Transfers
If your information is transferred outside Kenya, we ensure that the transfer complies with the Data Protection Act, 2019, including adequate safeguards for your personal data.
Links to Other Websites
Our website may contain links to third-party sites.
We are not responsible for the content or privacy practices of those sites and encourage you to review their policies before sharing any data.
Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in law or business practices.
The latest version will always be available on our website with an updated effective date.
Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of the Republic of Kenya.
Any disputes will be subject to the exclusive jurisdiction of the Kenyan courts.
Contact Us
If you have any questions or requests about this Privacy Policy or your personal data, please reach us at:
Liquid Gold Springs
📧 Email: liquidgoldspings@gmail.com
📞 Phone: +254 115 252 772
📮 P.O. Box: 24366-00100, Nairobi, Kenya